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General information

General information
First order Despatch
First orders have to be placed with us in written form. Exclusively Despatch is effected by parcel service. Single products which are
specialist dealers are served by us. heavier than 30 kg as well as bulky goods are despatched by for-
warding companies. These items are marked with the sym-
Ordering by phone/fax/e-mail/Online-shop
bol.
The simpliest and safest way of ordering from R+M is via our
Online-shop. On request we can also despatch consignments by express
carriage forward. As smaller quantities cause extremely high
Subsequent incoming orders are entered as new ones and are
costs please note our minimum order value of € 100,–.
separately processed. Unfortunately, we cannot agree with
amending an order that has already been confirmed. Delivery is effected FCA – Free Carrier Velbert.
Online-shop: shop.rm-suttner.com Packaging and carriage per shipment are as follows:

Phone: +49 (0) 2051-94857-0 Category 1 1 2
Fax: +49 (0) 2051-94857-3400 FR/AT/BE/ DK/SE/ES/LT/CZ/SF/PL/
Country D
E-mail: info@rm-suttner.com NL/IT NO*/CH*
Shipment by UPS € 8,– € 12,– € 25,–
Business hours
Shipment by € 35,– € 57,– € 79,–
Monday to Thursday 8 a.m. - 5 p.m. forwarder
On Fridays 8 a.m. - 3.45 p.m. * Customs clearance – + € 35,– + € 35,–
Address by forwarder
R+M de Wit GmbH * Customs clearance - + € 25,– + € 25,–
Heidestraße 11 by UPS
42549 Velbert ** Different delivery + € 8,– + € 8,– + € 8,–
address
Germany
** Free when ordering via the Online-shop
Special requests
Category 1: Charge per shipment of max. 2 parcels or 50 kg,
Products that are obtained specially for you or parts that are not
the shipment is carried out by a forwarder in case of exceedance.
included in our catalogue cannot be returned.
Category 2: Charge per parcel up to 30 kg, the shipment is
Online-shop carried out by a forwarder in case of exceedance.
The very latest information about new products are also provi-
ded on our web site shop.rm-suttner.com.
Express deliveries and all other countries: at cost
If you subscribe to our newsletter you are regularly and automati-
cally informed about any news. Return consignments
As a matter of principle unused goods or goods that you
Catalogue complain about have to be returned carriage paid after having
Please order the „neutral“ catalogue for your customers! applied for. In this case, please ask for our application form for
R+M Nr. 980 005 for 5.00 € per piece. return consignments. Please note that consignments sent to us
carriage forward are not accepted.
www.rm-suttner.com Additional deliveries
Due to our wide range of products it may happen that products
shop.rm-suttner.com are not obtainable for a short time. These products are then sent
to you together with one of your next orders.

R+M high quality spare parts are obtained from well-established manufacturers. As a rule they are not original
spare parts. The original order numbers and the indication of other information are exclusively for your
guidance and furthermore they are not intended for the general use, e.g. invoices addressed to end users. In case of
mentioning the original order numbers in your orders it cannot be assumed that the products ordered are original
spare parts. Original spare parts are supplied when they are especially offered as those in our catalogue or in other
mailing pieces such as special offers or newsletters.

© R+M de Wit GmbH 2022. All rights reserved - Reprint - also parts of - only after approval by R+M de Wit GmbH. Reserve technical changes.

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