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2www.rm-suttner.com shop.rm-suttner.comGeneral informationFirst orders have to be placed with us in written form. Exclusively specialist dealers are served by us.Ordering by phone/fax/e-mail/Online-shopDue to our wide range of products it may happen that products are not obtainable for a short time. These products are then sent to you together with one of your next orders.First orderThe simpliest and safest way of ordering from R+M is via our Online-shop. Subsequent incoming orders are entered as new ones and are separately processed. Unfortunately, we cannot agree with amending an order that has already been confirmed. Online-shop: shop.rm-suttner.comPhone: +49 (0) 2056-16333-0Fax: +49 (0) 2056-16333-3400E-mail: info@rm-suttner.comOnline-shopCatalogue AddressThe very latest information about new products are also provided on our web site shop.rm-suttner.com. If you subscribe to our newsletter you are regularly and automatically informed about any news.Please order the %u201eneutral%u201c catalogue for your customers! R+M Nr. 980 005 for 6.00 %u20ac per piece.R+M de Wit GmbH Bertha-Benz-Allee 7-11 42579 Heiligenhaus GermanySpecial requestsProducts that are obtained specially for you or parts that are not included in our catalogue cannot be returned.DespatchCategory 1: Charge per shipment of max. 2 parcels or 50 kg, the shipment is carried out by a forwarder in case of exceedance.Category 2: Charge per parcel up to 30 kg, the shipment is carried out by a forwarder in case of exceedance. Express deliveries and all other countries: at cost ** Free when ordering via the Online-shopAs a matter of principle unused goods or goods that you complain about have to be returned carriage paid after having applied for. In this case, please ask for our application form for return consignments. Please note that consignments sent to us carriage forward are not accepted.Return consignmentsAdditional deliveriesMonday to Thursday 8 a.m. - 5 p.m. On Fridays 8 a.m. - 3.45 p.m.Business hoursGeneral information%u00a9 R+M de Wit GmbH 2024. All rights reserved - Reprint - also parts of - only after approval by R+M de Wit GmbH. Reserve technical changes.R+M high quality spare parts are obtained from well-established manufacturers. As a rule they are not original spare parts. The original order numbers and the indication of other information are exclusively for your guidance and furthermore they are not intended for the general use, e.g. invoices addressed to end users. In case of mentioning the original order numbers in your orders it cannot be assumed that the products ordered are original spare parts. Original spare parts are supplied when they are especially offered as those in our catalogue or in other mailing pieces such as special offers or newsletters.Category 1 1 2Country D FR/AT/BE/NL/ITDK/SE/ES/LT/CZ/SF/PL/ NO*/CH*Shipment by UPS %u20ac 8,00 %u20ac 13,50 %u20ac 28,00 Shipment by forwarder%u20ac 39,50 %u20ac 63,00 %u20ac 87,00* Customs clearance by forwarder%u2013 + %u20ac 38,00 + %u20ac 38,00 * Customs clearance by UPS- + %u20ac 28,00 + %u20ac 28,00** Different delivery address + %u20ac 8,00 + %u20ac 8,00 + %u20ac 8,00Despatch is effected by parcel service. Single products which are heavier than 30 kg as well as bulky goods are despatched by forwarding companies. These items are marked with the symbol. On request we can also despatch consignments by express carriage forward. As smaller quantities cause extremely high costs please note our minimum order value of %u20ac 100,%u2013. Delivery is effected FCA %u2013 Free Carrier Heiligenhaus.Packaging and carriage per shipment are as follows: